Woolwell Centre

Safety & security

At the Woolwell Centre, the security and safety of our visitors is our priority. We collaborate with Devon and Cornwall Police and other agencies to enhance our security measures and continually monitor the site for everybody’s wellbeing.

We encourage all event attendees to actively support and cooperate with our team, this will ensure a safe experience and timely entry. Kindly llimit your belongings to essential items for a smoother process.

List of prohibited Items at events

• Liquid containers, including refillable bottles

• Umbrellas

• Aerosol cans (hairspray, deodrant, mace pepper spray)

• Airhorns, whistles or other noise making distractions

• Alcoholic beverages (not purchased inside the venue)

• Animals (Dogs only allowed in at certain times of the day/areas, please ask for more information)

• Bags larger than 35cm x 40cm x 19cm will not be permitted

• Balloons

• Drones

• Fireworks, confetti, glitter bombs or sprays

• Flammable liquids in any container

• Food and refreshments

• Glass, cans, reusable drinks bottles or thermoses

• Glass bottles of perfume

• Glow sticks

• Illegal drugs and substances

• Weapons of any kind

• Large studs or chains

• Laser pens/pointers

• Laptops, IPads and Go Pro’s

• Masks (with the exception of face coverings for Covid19 prevention)

• Projectiles (frisbees, beach balls, footballs, basketballs etc)

• Shopping bags

• Signs, banners, flags or selfie sticks

• Use of wheeled footwear and skateboards

• Anything else which we deem to ruin the enjoyment or viewing experience of others

Bag policy

Our venue does not offer a cloakroom service, so we kindly request that visitors refrain from bringing any large bags, suitcases, shopping bags or any items on our prohibited list as these will not be allowed on entry.

Small bags or handbags up to 35cm x 40cm x 19cm are allowed; however the venue does not allow temporary storage for items exceeding these specifications.

The venue holds no responsibility for late or non-admission as a result of this policy. Exceptions will be considered for guests with medical needs and for carers of infants. We encourage advance communication in these circumstances.

Unattended bags

Please be aware that any bags left unattended outside of the venue will be treated as suspicious, prompting contact with local law enforcement for appropriate disposal.

Your visit and checks

Our staff are fully trained and here to make sure that everyone feels safe and secure, so please cooperate with them fully. Please arrive in good time, as security measures are in place, which may include searches.

Security Checks

We reserve the right to search customers at the venue; this is done to ensure the safety of those attending events. Please do not bring anything on the prohibited items list, or anything we wouldn’t be happy to find. Please be aware that we use both male and female staff to conduct searches, if you have a preference as to who you would like to be searched by, then please let a member of staff know.

If you have any medical issues that we need to be aware of, please contact us beforehand so that we can understand your needs.

Ask Angela

Our venue is part of the Ask Angela safety initiative. If you feel unsafe or uncomfortable, would like to go home or get out of a situation then ask any member of staff for “Angela” and we will get you out of the situation safely and discreetly. For more information visit the official Ask Angela website.

First aid

We always have medical providers during live events and we provide first aid training to members of staff.

Anti spiking

We work with the local police to help tackle drink spiking and have several measures in place to help staff be spike aware. This includes: recognising suspicious behaviours, recognising the signs of a victim to spiking, medical care and how to report the crime. If you feel unwell or you see somebody who looks unwell at the centre then please report to a member of staff immediately. For more information please visit the met website.

Safety & security

List of prohibited Items at events

Bag policy

Unattended bags

Your visit and checks

Security Checks

Ask Angela

First aid

Anti spiking

We appreciate your cooperation

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